It’s a first-of-its-kind, multi-purpose system: hands-free crossbody control, a built-in mobility hoist, a universal seat-belt clip for car rides, reflective fibers for night walks, a smart pouch, and a tangle-reducing floating lead—seven functions in one.

You wear it crossbody so your torso—not your wrist or shoulder—does the work. There are control loops on the lead when you want hands-on control.

Yes. The integrated hoist lets you bend your knees, lock it, and offload a significant portion of your dog’s weight while you walk (up to ~80% when used as described).

The crossbody clip doubles as a seat-belt connector. Unclip from yourself and click into the vehicle’s buckle to secure your dog for the ride.

Yes—especially for the car feature. The seat-belt connection is designed to attach to a harness, not a collar.

Most orders ship out within 1–2 business days. From there, standard delivery usually takes 3–7 business days depending on where you live. You’ll get a tracking link as soon as your order is on the way.

Shipping is calculated at checkout based on your order and location. You’ll always see the exact cost before you confirm your purchase.

Yes! We offer free standard shipping on orders over $70. For smaller orders, shipping will be shown at checkout.

Yes — we ship globally! Select your country at checkout, and if shipping is available to your area, rates will be calculated automatically.

Just email us at support@bigoldpup.com with your order number and reason for return. We’ll send you a prepaid return label (U.S. customers) within 48 hours. Pack up the item securely, drop it off with the carrier, and you’re good to go.

We accept returns within 30 days of delivery as long as the item is unused, in its original packaging, and has all tags attached. You’ll need proof of purchase (like your order number or receipt).

Yes. Gift cards and clearance items marked “Final Sale” are non-returnable.

Yes — U.S. customers get a prepaid return label. International customers are responsible for return shipping costs unless the return is due to our error.

We stand by our gear with a 1-year limited warranty. If you believe you received a defective product, email support@bigoldpup.com with your order number and photos of the issue — we’ll make it right.