Privacy policy

Privacy Policy
Last updated: 07/24/25
At Big Old Pup, your privacy is important to us. This Privacy Policy explains how we collect, use,
and protect your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect
We collect the following types of information:
● Personal Information: Name, email address, phone number, shipping/billing address,
and payment details when you place an order or sign up for our newsletter.
● Device Information: IP address, browser type, and information about how you use our
website (through cookies and analytics tools).
● Communications: Messages, emails, and customer service interactions you have with
us.

2. How We Use Your Information
We use your information to:
● Fulfill and ship your orders
● Process payments securely
● Communicate with you about your order or respond to your questions
● Send you product updates, special offers, or newsletters (only if you opt in)
● Improve our website, products, and customer experience

3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties only to:
● Process payments (e.g., Stripe, PayPal)
● Ship orders (e.g., UPS, USPS)
● Analyze site performance (e.g., Google Analytics)
● Send marketing emails (e.g., Klaviyo, Mailchimp – if applicable)

These third parties are only given the data they need and are required to protect your
information.

4. Your Rights
You have the right to:
● Access or update your personal information
● Request that we delete your data
● Opt out of marketing emails at any time by clicking “unsubscribe” or contacting us

5. Data Security
We use secure technologies and limit access to your data to protect your personal information
from unauthorized access, disclosure, or misuse.

6. Cookies
We use cookies to enhance your browsing experience and understand how visitors use our
website. You can disable cookies in your browser settings.

7. Children’s Privacy
Big Old Pup is not intended for children under the age of 13. We do not knowingly collect
personal information from children.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with the
updated date at the top.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us
at:
Email: support@bigoldpup.com